ORANGEBURGH_SC List — AOL Help

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AOL has extensive and powerful email spam filters. They normally work well but some of the user controlled settings are incompatible with mailing lists such as this one. The problem is that some settings cause legitimate list mail to be returned as undeliverable. This is called "a bounce".

Why Is This A Problem? — Many ISPs use the count of "bounced" emails from a particular domain to identify spammers. The bounces also generate significante additional traffic on the RootsWeb mail servers. For these reasons, if a subscriber's mail bounces for several days, the subscriber is automatically unsubscribed by the RootsWeb mail server.

What's Special About AOL? — Unfortunately, some types of bounce notices from AOL include only the screen name and not the domain (the @aol part) so the RootsWeb mail server cannot automatically identify the subscriber whose mail is bouncing. Every one of these unidentified bounces is forwarded to the List Administrator (that's me) for handling. In most cases, I'll send you an email that identifies the problem and directs you to this page. I will try to help, but if you cannot correct the problem, or if my email to you is returned, I will have to unsubscribe you.

How Can I Fix The Problem? — The settings that cause these bounces can be found on your AOL Mail page:

Go to: Settings, Spam Controls, Additional SPAM Filters

Control From Whom I Get Email

>>>O Allow mail from all senders
 O Allow mail only from AOL and AIM members
 O Allow mail only from people I know
 O Allow mail only from senders on my Custom Sender List
>>>O Block mail from all senders on my Custom Sender List
 O Block mail from all senders

ONLY the choices marked with arrows will work with RootsWeb List Mail. Any other choice will cause some or all of your list mail to bounce and you will have to be unsubscribed.

If you choose to "Block mail from all senders on my Custom Sender List", you may click on the highlighted "Custom Sender List" to add email addresses or domains from whom you don't want to get email — BUT, you must not include rootsweb.com or any list member (including yourself) on the Custom Sender List. Doing so will cause some or all of your list mail to bounce and you will have to be unsubscribed.

Blocked Mail Should be:

Delivered to the Spam Folder   <<<

As a RootsWeb list subscriber you should always choose to have blocked mail delivered to the spam folder so that you can check for misdirected list mail and click "THIS IS NOT SPAM" to move it to your inbox.

Final Note — I am not an AOL subscriber. This page represents the best information I can find on preventing list mail to AOL subscribers from bouncing. If this doesn't work, you will have to contact The AOL Help Desk for further assistance.

Jim Rickenbacker
ORANGEBURGH_SC List Administrator

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